Frequently Asked Questions
Have a question? We may already have an answer. Check out some frequently asked questions below. Can't find your answer, head over to the contact page or message us using the facebook chat at the bottom of your screen.
Can I get a refund if I cannot attend?
Unfortunately we are unable to provide refunds under any circumstances.
Can children under 13 be on the tour?
While we recommend the age of participants be above the age of 13 due to language and content, it is ultimately at the parent or guardian's discretion. You know your child and what they can handle and what you are comfortable with them hearing. Explicit language, talk of murder, and other adult themes are addressed during the tours.
Can I bring alcohol, food, drinks on the tour?
Alcohol is not allowed on this tour. People found to be in violation of this rule or display increased intoxication may be asked to leave the tour. All other food and beverage is welcome on the tour.
Where does the tour pick up and drop off?
The bus or trolley will pick up and drop off at the Olmsted County Government Center Parking Lot at 151 4th St SE, Rochester, MN 55904. Please arrive 10 minutes early for boarding as the tour does leave the lot at 6:30 pm.
Looks like rain! Will the tour still run?
The tour still runs rain or shine! Dress weather appropriate and wear comfortable shoes for walking!